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Find answers, troubleshoot issues, and learn how to get the most from AtmosVPN. Last updated: May 16, 2026
1. Getting Started
How to download, install, and set up AtmosVPN on iOS and Android.
AtmosVPN is a privacy VPN app that protects your internet connection by routing your traffic through a secure encrypted tunnel.
When you connect:
• Your real IP address is hidden — websites see our server's IP instead.
• Your internet traffic is encrypted so your network provider cannot see what you do online.
• We use the WireGuard protocol with ChaCha20 encryption — fast and secure.
We operate a strict zero-logs policy. We never record your IP address, browsing history, DNS queries, or any activity through the VPN.
Currently, AtmosVPN is officially supported on iOS and Android devices via our dedicated applications. Router support is planned for a future release.
No. We operate under a strict zero-logs policy, meaning we do not monitor, record, log, store, or pass to any third party your browsing activity, DNS queries, or IP address.
2. Troubleshooting
Solutions for connection issues, slow speeds, kill switch problems, and common platform-specific error fixes.
Check your internet connection first. If you're on a restricted network (like a school or office), try switching to mobile data. If the issue persists, try connecting to a different server location or restarting the app.
Because your traffic is being encrypted and routed through a remote server, a slight drop in speed is normal. However, we use WireGuard which is highly optimized for speed, so the difference should be unnoticeable in most cases.
Due to advanced network restrictions (the Great Firewall), connectivity in China can be inconsistent. We continually update our infrastructure to provide the best possible access.
The Kill Switch blocks all internet traffic if your VPN connection drops unexpectedly, preventing your real IP from leaking. You can enable it in the app Settings under 'Security'.
3. Billing & Account
Information regarding subscription management, refund policies, payment methods, and account recovery.
For iOS purchases, refunds must be requested directly through Apple via reportaproblem.apple.com. For Stripe (Android/Web) purchases, email atmosvpn00@gmail.com within 30 days of your purchase.
The Free plan allows 1 device. Starter allows 3 devices. Pro allows 5 devices. Premium allows 10 devices simultaneously.
You can cancel your subscription through your device's App Store / Play Store subscription management settings. If you purchased via Stripe, contact support or use the management link in your receipt email.
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